Burst pipes
If a pipe has burst, protect people first. Shut the affected water supply only if you can reach the valve safely, and describe the location and extent of the leak when calling.
Start with the right scope.
- Location and extent of visible damage
- Safe access and isolation status
- Repair and follow-up inspection needs
Record the damage and isolation status
State the location of the visible break and whether the affected supply has been safely isolated. Mention damage to nearby rooms and any access restriction. The repair discussion should also cover testing the affected section and separately defining cleanup or restoration.
Questions about this service
What should I have ready when calling?
The full address and postal code, a callback number, where water is escaping and whether the valve is safely accessible. Do not enter a hazardous area to collect these details.
What happens after I request this service?
Your details are saved with a reference number. Central review checks location, scope and contractor requirements before a provider and appointment can be agreed.
What should the quote include?
Confirm the assessment, labour, parts, visit charges and any access or restoration work. Agree how changes will be authorized. UNDERSTAND PLUMBING COSTS
Let’s get the right details.
Tell us what you need, where you need it and when.