Frozen pipes
Reduced or absent water flow during cold weather may need investigation. Never use an open flame to thaw a pipe. Note affected fixtures and whether a leak has developed.

Start with the right scope.
- Affected fixtures and exposed pipe areas
- Changes in flow during cold weather
- Pipe protection and repair assessment
Explain the change in flow
Identify the fixtures that lost flow and any accessible pipe section that may be exposed to cold. Mention whether a leak has appeared and whether the problem affects the whole property. Do not use an open flame; discuss safe investigation and any required supply-authority contact.
Questions about this service
Does a loss of water prove that a pipe is frozen?
No. Supply interruptions and other plumbing issues can also affect flow. Report the circumstances so the appropriate assessment and responsibility can be established.
What happens after I request this service?
Your details are saved with a reference number. Central review checks location, scope and contractor requirements before a provider and appointment can be agreed.
What should the quote include?
Confirm the assessment, labour, parts, visit charges and any access or restoration work. Agree how changes will be authorized. UNDERSTAND PLUMBING COSTS
Let’s get the right details.
Tell us what you need, where you need it and when.